Privacy Policy

TextHours is a product of TextHours LLC, a Nevada limited liability company (“we”, “us”, or “our”). TextHours provides SMS-based time tracking, invoice generation, and contractor payment services for small businesses and their contractors.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data. It applies to all users of the TextHours platform, including employer account holders (“Employers”) and contractors who interact with the system via SMS (“Contractors”).

By using TextHours, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our service.

From Employers (account holders): When you create a TextHours account, we collect your name, company name, email address, phone number, and billing information. We also collect configuration data such as pay rates, job codes, and timezone settings that you provide during setup.

From Contractors (SMS users): Contractors interact with TextHours exclusively via SMS. We collect the mobile phone number used to send messages, the content of those messages (for the purpose of parsing hours, expenses, and commands), and derived data such as hours worked, job codes used, and expense amounts.

Automatically collected data: We collect standard server log data including IP addresses, browser type, and access timestamps when you use the TextHours web dashboard. We do not use cookies for advertising purposes.

Bank account information: If you connect a bank account to send ACH payments, your banking credentials and account details are handled exclusively by Plaid. We do not store your full account number or routing number on our servers.

We use the information we collect to deliver and operate the TextHours service, parse and interpret SMS messages sent by contractors using AI-assisted natural language processing, communicate with you about your account, comply with legal obligations, and improve our service through aggregated analytics.

We do not sell your personal data to third parties. We do not use your data for advertising purposes. We do not share SMS message content with any party other than the third-party processors listed in Section 4, and only to the extent required to deliver the service.

TextHours is built on several third-party platforms. By using TextHours, you acknowledge that your data may be processed by the following vendors. Each vendor operates under their own privacy policy.

TextHours sends SMS messages to contractors only after they have been explicitly invited by their employer and have replied YES to confirm their consent to receive messages. This constitutes express written consent under the Telephone Consumer Protection Act (TCPA).

Contractors may opt out of receiving SMS messages at any time by replying STOP to any TextHours message. Upon receiving a STOP command, we will immediately cease sending messages to that number.

Contractors may reply HELP at any time to receive information about the service and how to contact support.

Active accounts: We retain your data for as long as your account remains active or as needed to provide services.

Closed accounts: Upon account closure, we delete or anonymize personal data within 90 days, except where we are required to retain records for legal or financial compliance purposes (for example, ACH transaction records may be retained for up to 7 years as required by financial regulations).

SMS message content: The raw text of inbound SMS messages is retained for 12 months to support timesheet auditing and dispute resolution. After 12 months, raw message content is deleted and only the structured timesheet data derived from it is retained.

Deletion requests: You may request deletion of your personal data at any time by contacting us at privacy@texthours.com. We will process deletion requests within 30 days, subject to any legal retention obligations.

Depending on your location, you may have the following rights: access to your personal data, correction of inaccurate data, deletion of your personal data, portability of your data in a machine-readable format, and the right to opt out of SMS messages by replying STOP.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at privacy@texthours.com.

We implement industry-standard security measures including TLS encryption for data in transit, encryption at rest for sensitive fields, and access controls limiting which employees can access personal data. We use tokenization for financial account data through Plaid and do not store payment card numbers directly.

No method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal information, we will notify affected users as required by applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where required, notify account holders by email. Your continued use of TextHours after changes are posted constitutes your acceptance of the updated policy.